HEALiX Starter Bundle

Hello Grace, happy to help here 🙂 We absolutely would cover something like this. Fastest way to get this going is a warranty claim through our portal: https://www.healixinfrared.com/apps/redo/returns-portal/login If you have any additional thoughts or questions, please reach out to us via the chat bubble on our website, or through email: support@healixinfrared.com

Hello Cindy! Our sauna blanket operates within a wavelength range of 5–15 micrometers (µm), which falls within the mid and far infrared spectrum. This range is designed to deliver infrared heat directly to the body for an effective sauna experience.

Hi Zena, we're sorry to hear your controller/power cord has broken and that you haven't been able to use your sauna blanket. We've sent an invoice to your email for a replacement Healix controller (which includes the power cord). Please check your inbox and let us know if you need any assistance. We're happy to help!

Hey Victoria... There really isn't a "best time of day" to use the product. Its much more subjective. Some find it a great way to relax in the evenings before bed, others leverage it for recovery purposes directly after exercise, some like starting their day like that, others use it as needed for pain relief.

Hey Yvette... temperature and time is dependent on goal and also individual tolerance. For pain relief it would be a soothing temperature for 20-40 minutes. For things like detox/perspiration, highest tolerable temperature for longest period of time or full 60 minutes

Hi Mary, the foot area has extra room so your feet can rest naturally, not pointed. The Velcro isn’t height-adjustable. Our recommended max height is 6'2", which allows the blanket to reach up to shoulder level comfortably.

Hi, none of the HEALiX Infrared products currently list a 940 nm wavelength; they focus primarily on 660 nm red light and 850 nm near infrared for photobiomodulation. Our manufacturing facilities are FDA registered, meaning they are listed and recognized by the FDA. However, the products themselves are not specifically FDA registered as medical devices. If you have any other questions, please feel free to reach out to us at support@healixinfrared.com

Hi Kathryn! Yes, we do provide the Comfort Sauna Insert. We always recommend light cotton clothing when using the blanket as a barrier between the body and the heated surface. This is to help prevent discomfort or irritation. Want more details? Email us at support@healixinfrared.com :yellow_heart:

Hi India! Totally common misconception! Infrared heat is invisible, so no red glow is needed. The benefits largely overlap, and your HEALiX is working as intended. Want more details? Email us at support@healixinfrared.com

Hey Inger... yes, we have a 2 year limited manufacturing warranty on the item.

Hello Ed, we are not aware of any intervention that would cause knee cartilage to heal when significantly damaged, or to "reactivate cells" to grow back. Acute injury to cartilage can require surgical intervention and consult with a medical profession should be sought... What our gear can do for this goal is encourage blood flow to the area in question, which would support the natural limitations of repair from the body itself.

Hey Dianne, the product you are leaving this question on, our sauna blanket, is a far infrared product, not a red light product. Our red light product is our Glow Pod, and yes, it has red and near infrared lights on both the top and bottom 🙂

Most of the time this isn't an issue, but you must consult your physician / surgeon before using any sort of infrared product. The type of material can make a difference in these situations.

Hey Pamela... Typically, this is not an issue, however, anyone with a pre-existing condition or situation like this, we always recommend you speak with the specialist and/or surgeon prior to changing your wellness routine and adding in tech like ours 🙂

Hello Alan, yes, we do accept both HSA and FSA payments. You would just need to select "TrueMed" at checkout as the payment method. They will lead you through the process and provide any neccessary documentation 🙂

Hey Regina, yes, absolutely! Most of our small business partners typically pair a sauna blanket with inserts, as it makes transitioning client to client easier, more sanitary and also improves the comfort of the sessions 🙂

Hello Darcy, although this product dos not have any magnets in it, anyone with a pace maker should consult their specialist prior to using any type of infrared sauna. In addition to infrared sauna having a direct impact on heart rate, preference on patients using them can vary from specialist to specialist, and patient to patient.

Infrared Sauna actually has some research behind it supporting it as a positive intervention for certain heart conditions. However, we always recommend any clients with pre-exsisting conditions consult their specialist prior to using our equipment. Different doctors have varying opinions on the research and whether they personally want their patients leveraging such therapies 😊

Hello Hope, we are currently working with amazon to have that review taken down, as it provides false information. The user does not show a clear picture on the review, but the measurement shown and mentioned is for Electrical Frequency, NOT a magnetic field. We encourage our customers to run an EMF meter over our product, as the only place it registers EMFs is where the electric enters the blanket. The person who placed that review does not understand their meter.

Hey Eva. Your PEMF mat can be used at any point during the same day as your sauna session. Because of the EMF blocking faraday shield within your sauna blanket, trying to leverage the products at the same time would not yield a therapeutic effect. You can conduct sessions before or after at your own discretion though 🙂

Hello Greg, and thank you for reaching. We are currently working with amazon to have that review taken down, as it provides false information. The user does not show a clear picture on the review, but the measurement shown and mentioned is for Electrical Frequency, NOT magnetic frequency. We encourage our customers to run an EMF meter over our product, as the only place it registers EMFs is where the electric enters the blanket. The person who placed that review does not understand their met